You can build your contact database in a variety of ways:

• Via web with online sign-up pages (OSP), embedded sign-up pages (eOSP), Facebook sign-up pages
• By using mobile keywords, mobile voting, and the Shuffle Responder

Whenever a subscriber texts in your mobile keyword for the first time, a standard welcome message/disclaimer (see preceding FAQ) gets sent out along with the auto-response you created for the mobile keyword. The 'REPLY STOP to cancel message' is a CTIA requirement and can not be removed. All mobile subscribers receive this message.

Due to MMA regulations, a message that explicitly expresses compliance and states how many messages the subscriber should expect to receive in a given month must be sent. Subscribers will receive this message via SMS.
Example: "Welcome! Msg&Data rates may apply. Get X# msg/mo. Reply HELP for help. Reply STOP to cancel."

No, the system will recognize if the same contact has been added to multiple distribution lists. If you send a message to multiple lists that contain repeat contacts, those subscribers will only receive one message.

Failed messages may occur due to the following reasons:

• The text message was sent to a landline, not a mobile number. In some instances, consumers sign up for distribution lists with landline numbers. In order to minimize having landlines in your distribution lists, it is recommended that you use the Filter Landlines feature, which can be accessed under the "Manage Contacts" section.
• Carriers are blocking third-party messages from being sent to the phone number. This is a rare issue, but to help resolve this problem, the contact must communicate with their phone carrier and request to allow third party messaging.
• Invalid mobile numbers

The cost difference is due to differences in the file sizes being sent. A regular SMS text using simple plain text up to 160 characters, will cost 1 text credit per mobile number. An MMS text, which includes long text messages (160+ characters), pictures, or videos, will cost 6 text credits per mobile number.

Please note - not all US carriers or mobile devices support MMS.

No, all subscribers must opt-in on their own. All contacts in your database, including imported lists, should only consist of subscribers who have voluntarily opted-in to be a part of your distribution list.

No, you will not be locked into any type of contract when signing up for a free trial. You may cancel your account at any time.

Before changing your mobile keyword, please be aware of how many keywords your plan allows you to have. You can create a new keyword at any time. However, if your plan only allows for one keyword, that keyword must be deleted before you create a new one. If you need additional keywords, you may upgrade your plan.

After logging in to your account, hover over the Collect Contacts tab and click on "Create A New Online Sign-up Page." From there, select "Facebook Sign-up Page" for Sign-up Page Type and complete all required fields.
*Note: Before creating a Facebook Sign-up Page, you must first connect your Facebook to your account. Go to "My Account" → "Social Networking Accounts" to complete this process.

Once you've created a mobile voting campaign, you can view real time reports by going to the "Multi-Channel Voting" page (after you've logged in), clicking on the campaign you wish to see results for, and then clicking on the "Report" button.

After a coupon campaign has been created, you will have access to a redemption link. Each subscriber is given a unique coupon code, which they can present to your store clerk. The clerk can enter the code as well as the mobile number on the redemption site to redeem coupons.

To change your account settings, go to "My Account" on your dashboard and configure your settings. To cancel your account, please contact us here.